Sim not provisioned

kmcg · ‎02-04-2020

I upgraded to the s20, I got the phone this morning and everything has been set up fine although my aim is not provisioned. What does this mean and how do I fix it?

Can I just use my existing sim from my old phone?

kmcg · ‎02-04-2020

Sim*

MI5 · ‎02-04-2020

@kmcg

Use your old sim until things settle down then switch to your 5g one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎02-04-2020

@kmcg You can use your old sim for now. When this crisis subsides, and some form of normalcy returns, you can either go in to an O2 store when they reopen and they will swap your sim for you, or you can do it yourself online: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

I DO NOT WORK FOR O2

O2

Sim not provisioned

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills