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Sim not provisioned

Charcharbinks
Level 1: Joiner
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on ‎10-04-2020 13:18

on ‎10-04-2020 13:18

hi, I just upgraded my phone but my sim card is say not provisioned how do I sort it?
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jonsie
Level 94: Supreme
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on ‎10-04-2020 13:20

on ‎10-04-2020 13:20

Use your old sim if possible

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎10-04-2020 13:21

on ‎10-04-2020 13:21

@jonsie 

Use your old SIM but if you requested a new SIM with your upgrade it will be porting your details to the new SIM card. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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