‘Sim not provisioned’ ‘No service’

[Ti2020]

I recently got a new contract with o2 however, I have never had any service and when I check my sim details it says ‘sim not provisioned’ I have no idea what this means and I have been unable to use my phone since I got it three weeks ago.

[jonsie]

Use your old sim if possible

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...