cancel
Showing results for 
Search instead for 
Did you mean: 

Sim locked/barred lost phone

Pez
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I reported my phone lost today but i didn't lose the sim, they blocked it anyway how can i unblock it?
Message 1 of 2
92 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 103531 Posts
  • 780 Topics
  • 4824 Solutions
Registered:

@Pez 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

They will probably send you a new sim with the same number.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

Message 2 of 2
83 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 103531 Posts
  • 780 Topics
  • 4824 Solutions
Registered:

@Pez 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

They will probably send you a new sim with the same number.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

Message 2 of 2
84 Views