Sim locked after inputting incorrect number

[SK17]

Hello, my phone updated over night, I went to unlock my phone this morning and did not realise i entered my lock pin instead of my sim pin, I know have locked my sim and its asking for a PUK code. 

Can you help with this please?

Many thanks

Smita

[TallTrees]

Hi there @SK17 

Welcome to the o2 Community forum 

So sorry to hear you put in a wrong pin...totally understand 

It is probable that you will need advice firstly from o2 customer service,  you can access them through social media and I'll give you the guide to PAC but don't use anything until proper advice. Good luck and best wishes 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 

Guide: What code do I need: PAC or PUK 

Guide: How to get your PAC [June 2021 Update] 

[jonsie · Accepted solution]

Get your PUK code online

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