Recently changed from a PAYG to a £5 a month contract. Requested to keep my number. But since then unable to get a service as my number has been transferred to the new sim which has not arrived in the post. Ordered the sim on 23/12/2020. Please help. Thanks
You need to contact O for a replacement to be sent.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Track usage, upgrade and get support with the My O2 appDownload My O2