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Sim has%20not%20arrived%20in%20the%20post

Gillett20
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Recently changed from a PAYG to a £5 a month contract.  Requested to keep my number.  But since then unable to get a service as my number has been transferred to the new sim which has not arrived in the post.  Ordered the sim on 23/12/2020.  Please help.  Thanks

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MI5
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@Gillett20 

You need to contact O for a replacement to be sent.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@Gillett20 

I'll ask our account advisors if they can help here

@O2Simon @O2Ellie are you able to assist @Gillett20 ?

*The Game Is On*

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O2Ellie
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Thanks for the tag @MI5 

 

@Gillett20  I will private message you now so we can look into this for you slight_smile

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Cleoriff
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@O2Ellie 

Actually it was me who tagged you, not @MI5 Lol x

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MI5
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wow
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:
wow

YOU hadn't posted when I started so not sure what the wow is about??!!

I tagged them as the op said No service.

*The Game Is On*

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O2Ellie
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My mistake, was just about to correct myself. Thanks for the tag @Cleoriff slight_smile

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