on 04-01-2021 13:44
Recently changed from a PAYG to a £5 a month contract. Requested to keep my number. But since then unable to get a service as my number has been transferred to the new sim which has not arrived in the post. Ordered the sim on 23/12/2020. Please help. Thanks
on 04-01-2021 13:48
You need to contact O for a replacement to be sent.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 04-01-2021 13:49
I'll ask our account advisors if they can help here
@Anonymous @O2Ellie are you able to assist @Gillett20 ?
Veritas Numquam Perit
on 04-01-2021 14:01
on 04-01-2021 14:01
on 04-01-2021 14:04
on 04-01-2021 14:04
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on 04-01-2021 14:05
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on 04-01-2021 14:14
on 04-01-2021 14:14