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Level 1: Joiner
Posts: 4
Registered: ‎11-12-2018

Sim cards deals for upgrade

Talktalk broadband provider has teamed with O2 to provide its customers with some sim deals for their mobile. I am an O2 customer and due for an upgrade. O2 does not allow me to benefit from the deals offer. I would like to know why or how to do it

 

Anonymous
Posts: 0

Re: Sim cards deals for upgrade

[ Edited ]

@probleme Possibly because your phone needs to be unlocked to use a talk talk sim

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

Highlighted
Posts: 88,188
Topics: 532
Solutions: 11,379
Registered: ‎04-04-2012

Re: Sim cards deals for upgrade

I guess because you weren't a talk talk customer !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎11-12-2018

Re: Sim cards deals for upgrade

OBviously, I am a talk talk customer!..

Posts: 88,188
Topics: 532
Solutions: 11,379
Registered: ‎04-04-2012

Re: Sim cards deals for upgrade

How is that obvious?
Talk talk offered the deals to their mobile customers when they withdrew from the market, so logically, as a customer, you would have received the offer?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎11-12-2018

Re: Sim cards deals for upgrade

I think I have sorted my problem myself. Just had to get a new sim card and hopefully will be able to transfer my account without too much problems while keeping my number. finally got to one person on O2 who seemed to know and understand what I was talking about!...

Level 1: Joiner
Posts: 4
Registered: ‎11-12-2018

Re: Sim cards deals for upgrade


@Anonymous wrote:

@probleme Possibly because your phone needs to be unlocked to use a talk talk sim

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294



I think I have sorted my problem myself. Just had to get a new sim card and hopefully will be able to transfer my account without too much problems while keeping my number. finally got to one person on O2 who seemed to know and understand what I was talking about!...

Posts: 88,188
Topics: 532
Solutions: 11,379
Registered: ‎04-04-2012

Re: Sim cards deals for upgrade

But that wasn't the answer to the question you asked Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)