on 17-05-2021 22:48
Solved! Go to Solution.
on 17-05-2021 22:52
You just use your old sim card in the new phone.
If you need a new one for 5g or a different size, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Or you can call into your local O2 store.
on 17-05-2021 22:52
You just use your old sim card in the new phone.
If you need a new one for 5g or a different size, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Or you can call into your local O2 store.
on 17-05-2021 23:02
on 17-05-2021 23:02
on 17-05-2021 23:06
on 17-05-2021 23:06
@MI5 wrote:
Or you can call into your local O2 store.
on 17-05-2021 23:41
on 17-05-2021 23:41
on 18-05-2021 07:03
on 18-05-2021 07:03