Solved: Sim card still not activated

jazelizabeth · ‎16-11-2018

Why is my sim card still not activated? It's been 17 hours since i put my new sim in

MI5 · ‎16-11-2018

Unfortunately we wouldn't know.

Please contact customer service for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-11-2018

Hi @jazelizabeth

Unfortunately we wouldn't know.

Please contact customer service for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-11-2018

If it's a replacement SIM you may need to get any bars removed off the account or if a new account or upgrade a SIM swap may be needed. Either way customer service will advise further or call into your local O2 store.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎16-11-2018

Hi @jazelizabeth have a look at this

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

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