Sim card not provisioned

[Anonymous]

Help - new sim card, same number put in Moto E5 Play but phone

saying Sim not provisioned.

[Cleoriff · Accepted solution]

@Anonymous

Have you activated the sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If still having issues then contact customer services https://www.o2.co.uk/contactus

[Anonymous]

Hi @Anonymous have you tried calling customer service? 

https://www.o2.co.uk/contactus

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[Anonymous]

I'm pay monthly and the website says it should just work straight away! Can't phone them because sim doesn't work and no gurus around!

[MI5]

@Anonymous 

If it arrived in the post it won't be activated (they send them out dead for security reasons).

If you can't get on live chat you can call o2 from a different phone, numbers on link http://www.o2.co.uk/contactus or pop into your local o2 shop for them to activate it for you.

[Anonymous]

Well this thread is dead. They obviously either didn’t want help or hopefully read our advice 

[Cleoriff]

How nice. Ask advice and delete your account?

Probably thought the 'chat session' had finished

[Anonymous]

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@Cleoriff wrote:

How nice. Ask advice and delete your account?

Probably thought the 'chat session' had finished

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Wonder if they though they were talking with Live Chat 😂

[jonsie]

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@Anonymous wrote:

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@Cleoriff wrote:

How nice. Ask advice and delete your account?

Probably thought the 'chat session' had finished

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Wonder if they though they were talking with Live Chat 😂

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@Anonymous wrote:

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@Cleoriff wrote:

How nice. Ask advice and delete your account?

Probably thought the 'chat session' had finished

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Wonder if they though they were talking with Live Chat 😂

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It's live Jim but not as we know it........

[Cleoriff]

So good you posted it twice @jonsie