on 31-10-2021 18:55
I've upgraded my old phone account and got a new phone but I never used the number (sim).
The new sim sent with the new phone won't activate and I'm currently using another sim to use my new phone...
How can I get the new sim to activate as I'm struggling to get any information through the site and trying to get through is hard work.
Solved! Go to Solution.
31-10-2021 18:58 - edited 31-10-2021 18:59
31-10-2021 18:58 - edited 31-10-2021 18:59
You can use your old sim or sim swap to the new one if you can get 5g.
How to here Guide: Sim Swap: a mini guide 2017 update
You can also message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
31-10-2021 18:58 - edited 31-10-2021 18:59
31-10-2021 18:58 - edited 31-10-2021 18:59
You can use your old sim or sim swap to the new one if you can get 5g.
How to here Guide: Sim Swap: a mini guide 2017 update
You can also message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.