on 27-04-2010 18:08
Do you use route calls through a system or equipment of some sort for work purposes?
on 27-04-2010 18:42
Have just told customer services that we want the matter investigated. She said it may end up with daughter being in serious trouble but as she hasnt done anything wrong, I seriously doubt it.
on 27-04-2010 20:06
These might sound like random questions, but depending on the answers I could offer an explanation. I don't want to say too much, just yet, in case it causes confusion.
on 06-05-2010 13:30
I phoned customer services and insisted they carry out an investigation as I know my daughter didnt do anything wrong. I got a response the next day saying that investigation was ongoing and they reconnected the sim and gave my daughter £10 in compensation. So I asked for a letter of outcome of the investigation and got another phone call a couple of days later.
Apparently somebody at o2 entered a wrong digit and so my daughters sim was blocked. I've had several apologies and they gave her another £15 in credit to make it up to her.
Thank you again for the support on this forum. Really appreciate it.
on 07-05-2010 01:12
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 07-05-2010 01:36
Anyway tasnim, I'm happy that they have now admitted the fault was theirs and you have a little compensation for the worry and inconvenience and hope there are no further problems for you and your daughter.