Sim activation

[Noonecares]

I dropped my phone in the sea, gone. I ordered a new sim and I can’t activate, I can’t make calls and I’m in the house on my own with no landline. O2 are furiously hard to contact. Every phone call asks you to go to app first and the app is useless too

[Bambino]

@Noonecares You need to report the phone as lost. See this guide: Lost or Stolen O2 Device

If you have no phone to use, download Skype: Guide: A Guide to Skype 

Then call 0800 902 0217 or 0800 032 1402 for free.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[jonsie]

There will be a bar on your account if you reported it lost

This needs to be removed by customer service

[MI5]

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@jonsie wrote:

There will be a bar on your account if you reported it lost

This needs to be removed by customer service

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Maybe @O2Helen01 can assist with this?

[O2Helen01]

Afternoon all, thanks for the tag @MI5. @Noonecares  I'm going to send you a message privately and we can discuss your issue further.

[Breanna]

Was @O2Helen01 able to help you get your SIM working @Noonecares?