cancel
Showing results for 
Search instead for 
Did you mean: 

Sim activate

Ayla1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
How long does it take to activate a new SIM card? It’s been nearly 48hours and it still says no network coverage.
Message 1 of 8
487 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 73: Relic 
  • 18369 Posts
  • 877 Topics
  • 2134 Solutions
Registered:

@Ayla1 Is this a new sim with a new contract or a sim that came with a new phone? If it's the latter you need to swap your old sim's details to the new sim: SIM Swap: a mini guide (incl eSim) - O2 Community

If it's the former, call customer service.
Call 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
The 0800 number isn't available until 9 am.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 8
477 Views
7 REPLIES 7

Bambino
Level 73: Relic 
  • 18369 Posts
  • 877 Topics
  • 2134 Solutions
Registered:

@Ayla1 Is this a new sim with a new contract or a sim that came with a new phone? If it's the latter you need to swap your old sim's details to the new sim: SIM Swap: a mini guide (incl eSim) - O2 Community

If it's the former, call customer service.
Call 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
The 0800 number isn't available until 9 am.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 8
478 Views

Ayla1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
It’s both. I got a new contract and a new device
Message 3 of 8
448 Views

MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Ayla1 

Just use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
430 Views

Kezza4
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
My daughters phone is saying sim locked?
Message 5 of 8
413 Views

MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Kezza4 

https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
408 Views

Kezza4
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
I have tried that but comes up unkown
Message 7 of 8
402 Views

MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

You'll need to call customer service then.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
399 Views