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Sim Swap.

Anonymous
Not applicable
Hi.

Performed a Sim swap Friday 5pm and as of now I'm still waiting for the original sim to go offline and my new one activate.

Now over 24 hours !

Anyone else experiencing this type of delay ?
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Anonymous
Not applicable

Similar situation for me. The simswap was put through on Friday around 3pm. The old sim has been deactivated but no activation of the new sim so my number is currently off the grid. Contacted customer services yesterday afternoon who assured me all would be sorted in a few hours, but woke this morning to find nothing changed. Very annoying.

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Anonymous
Not applicable
Update: Just spoke to customer care - they told me I'd have to wait another 24 hours! Not convinced at all, but just have to wait I guess.
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Anonymous
Not applicable
Man that sucks big time.

At least I have one sim working right now.

I've attempted 14 times to reserve my iPhone 5 , got it but now have to wait until the sim swap becomes live.

I'll give 02 until tomorrow night then I will make contact.
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