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Level 1: Joiner
Posts: 2
Registered: ‎20-07-2017

Sim Swap with new deal

My current O2 contract has been paid off and I've sourced a new phone from elsewhere (but still with O2 network).


As this is not an upgrade direct with O2 (but a new purchase with new phone and sim etc) can I still perform a sim swap and therefore transfer my existing O2 number to the new O2 contract?

 

Thanks

 

 

 

Level 41: Prodigal
Posts: 3,831
Registered: ‎26-03-2014

Re: Sim Swap with new deal

Yes.
Best way to do it is to make a note of both SIM numbers, and call customer services between 8 and 8:30am.
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Registered: ‎04-04-2012

Re: Sim Swap with new deal

You need to ask customer service to migrate your number from the old account to the new one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Level 1: Joiner
Posts: 2
Registered: ‎20-07-2017

Re: Sim Swap with new deal

Thanks for the quick answers.

 

Can it be done online on the usual sim swap page instead of calling them?  Or must I call them?

Level 41: Prodigal
Posts: 3,831
Registered: ‎26-03-2014

Re: Sim Swap with new deal

You can do it on-line if you like.
https://swapmysim.o2.co.uk/
That is the link you'll need.
There is also some help written by a community member here:https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 88,115
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Sim Swap with new deal

Sorry no. A sim swap will not change your tariff over.
You have to call to migrate your number to the new tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Sim Swap with new deal

Migrating your number will automatically close down your old account, as said, call customer service because you can't sim swap two accounts online.