Solved: Sim Swap Help.

Anonymous · ‎17-01-2014

How do I swap a micro sim back to a normal size sim? I've made a total noob mistake, and I don't know how to fix it. My wife got a new sim free phone, and we were told it would require a micro sim. o2 sent a micro-sim, and this evening I used the o2 Sim Swap page to activate the new micro sim, but it didn't activate. The old sim stopped working, but nothing was happening with the new one. After a bit of head scratching, it turns out that her new phone takes a regular sized sim, and not a micro-sim. I should have realised when I inserted the micro sim, as I did think it looked like a normal sim slot. Anyway, I tried to reverse things using the Sim Swap page, but it won't accept the 19 digit serial number that is printed on the old sim. Is there an easy way o fix this, or have I really screwed things up?

Anonymous · ‎17-01-2014

My apologies.

I would call O2 in the morning to ask if you can swap just any sim as I am not sure and ask to have the correct size sim sent to you.

View solution in original post

Anonymous · ‎17-01-2014

The easiest would be to pop into an O2 shop. They should be able to sort you out.

MI5 · ‎17-01-2014

You will have to get another full sized (mini) sim and do the sim swap again, or use an adapter to use the micro sim in the phone. The swap is taking place at the moment which is why your old sim has turned off. It's not reversible at this stage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎17-01-2014

Nearest o2 store is over 100 miles from where i live, so that's not possible.

MI5 · ‎17-01-2014

What phone does your wife have ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎17-01-2014

It's a Samsung Galaxy Mini 2

Anonymous · ‎17-01-2014

My wife has a pay monthly account, so I'm wondering if I Will be able to do the Sim Swap to a Pay As You Go sim card? There will be nowhere local that sells a sim card adapter, but I'm sure I'll be able to pick up a PAYG sim in the morning.

Anonymous · ‎17-01-2014

You want to change her contract tariff to pay as you go and keep the same number, correct?

If so, how long does she have left of her contract?

Anonymous · ‎17-01-2014

No, we're not changing anything to do with her account. She has one of those 'sim-only' pay monthly tarrifs. She's not contracted to anything.

Anonymous · ‎17-01-2014

My apologies.

I would call O2 in the morning to ask if you can swap just any sim as I am not sure and ask to have the correct size sim sent to you.

O2

Sim Swap Help.

Not in my account

PAC code problems.

Add a monthly Sim Deal

Not impressed : "Your O2 RPI terms are changing"

eSIM