on 22-02-2018 22:47
No it doesn't. Anyone can easily delete that. And even if it said the name of your device, it doesn't say it came from Tesco. It also doesn't negate the fact that you were unaware of what was being taken from your account for your insurance for six months, so how is this anyone's fault but your own?
on 22-02-2018 22:48
The only chance you have of fixing this is to call, as I said ages ago.
We are all customers like yourself and can do nothing for you I’m afraid mate.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)