Sim Only Contract

[Sickof2]

Hi, I've just requested a copy of my contract and have been told that there isn't one and that 02 don't keep copies of contracts for sim only contracts. Is this genuinely the case? I find it odd that they don't keep a record as until a few weeks ago it showed on My 02. 

Thank you 

Jo

[MI5]

As far as we know, o2 keep records of bills for 2 years but I think contracts have to be legally kept on file for 6 years.
I'd try calling again and see if you get a different answer
http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Sickof2 Is it not still showing on My O2 http://www.o2.co.uk/myo2?

Also O2 will have your contract on their records so persevere with them https://www.o2.co.uk/contactus
I am a simo contract also ...and can assure you I am on record with O2

[Anonymous]

@Sickof2 You will have been asked at the time of signing the contract whether you want a paper copy or the contract sent to you via email so you should have one or the other 

[Sickof2]

Hi, thanks for your replies.

I used to be able to see the contract on My 02, but can't now - unless I'm looking in the wrong place... I can only see tariff info...

[Sickof2]

I've mislaid the copy I have - which is why I've asked them for one... I assumed they would have it.

[MI5]

If you click on your previous orders, it should be in there.

[Anonymous]

@Sickof2 Look in your emails if you keep them as they may have emailed you a copy at the time 

[EmilieT]

Hi @Sickof2, did you make any progress finding a copy of your contract, following the advice from the other members? Let us know if you need more help