Solved: Re: Sim Only Cancellation But Remain Paying off De...

ChrisE · ‎30-04-2018

Hello Ladies & Gents,

Is it possible to cancel my sim only but remain paying my phone?

If so, what will i be charged?

Its 24 Months long and in into it about 6 months.

I have been given a company phone and no longer need my own sim. But id like to give my device to my Fiance as hers is getting slow with age.

Any advice would be much appreciated!

MI5 · ‎30-04-2018

Hi @ChrisE our community guide to refresh explains your options here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093 but as said, it isn't possible to cancel the airtime and continue to pay for the device I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

adamtemp64 · ‎30-04-2018

You have to pay off the device plan to cancel the airtime(sim) contract assuming you are on refresh

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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MI5 · ‎30-04-2018

Hi @ChrisE our community guide to refresh explains your options here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093 but as said, it isn't possible to cancel the airtime and continue to pay for the device I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎30-04-2018

@ChrisEJust to add....

Once you have paid off the device and cancelled the airtime, unless your fiancee is with O2, you will need to get the phone unlocked before she can use it. You could actually do this now via My O2 http://www.o2.co.uk/myo2

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Veritas Numquam Perit

EmilieT · ‎02-05-2018

Welcome to the Community @ChrisE

How are you getting on with this, did you find out more about the next steps you'll be taking?

→ Access for You: Registration - Find out how to register for our Access for You service.
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