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Sim Not Provisoned

clairebear83
Level 1: Joiner
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Hi All 🙂

Only just joined o2. PAC code provided and my switch day is today.

My old SIM has stopped working as expected (Lebara), but my new o2 sim says "Sim Not Provisioned"

 

Is this just temporary as today is switch day?!

 

TIA

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MI5
Level 94: Supreme
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@clairebear83 

Keep rebooting your o2 phone until you get a signal.

Usually within 3 to 4 hours but can take up to 24.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@clairebear83 

Keep rebooting your o2 phone until you get a signal.

Usually within 3 to 4 hours but can take up to 24.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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clairebear83
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Thankyou - all sorted!

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

You're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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