Sim Migration

[Deea]

I need help...

I called the customer service to do a sim migration (change of ownership) from an old contract to a new contract.

Acorrding to them, they did this and it would take up to 24 hours for the old account to close and the old sim to stop working and for the new sim to start working straight away after i put the new sim in.

Now, the old sim has stopped working, the old contract account is closed and I have put the new sim in the phone and turned my phone off and on multiple times, however both my old and new sim do not work and they show as not provisioned, therefore my old and new phone number dont work and the transfer of phone number has not been fully done yet... what do i do as my new sim does not work??

[MI5 · Accepted solution]

@Deea 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Guide: Migration & porting into O2