Sim Card

[wildbunchx]

As my new sim has not yet arrived after 3 days...can I go into my local shop to get one?

[MI5 · Accepted solution]

@wildbunchx 

It may be possible for a store to do a sim swap for you if your account is active, but ideally you'll need to wait for the post.

You'll need to take ID though to prove who you are.

[Cleoriff]

@wildbunchx 

You could end up with two then

Give O2 a call

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[wildbunchx]

Thanks for the advice

[MI5]

You're welcome