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Sim Card not working properly after attempted phone number change

Josh12
Level 1: Joiner
  • 1 Posts
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Registered:

I have recently bought a new phone and a pay monthly contract (was previously on pay as you go) and the product was fine when it arrived, however, I wanted to keep my phone number so I went through the o2 website to do this where it told me it would be done the next day. The next day, both my old phone with my old sim and my new phone with my new sim were saying something along the lines of "sim failed authentication". I couldn't click on this notification or anything but eventually, after resetting my phone, it disappeared. Since then, my phone number on both sims remain the same as they were, but now my phone wont connect to mobile data.

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madasaf1sh
Level 56: Guvnor
  • 3768 Posts
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Registered:

@Josh12 

 

You need to call customer services on 0344 809 0202 tomorrow morning...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3768 Posts
  • 27 Topics
  • 893 Solutions
Registered:

@Josh12 

 

You need to call customer services on 0344 809 0202 tomorrow morning...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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