Sim Card not received but Direct Debit taken

[Tina3101]

Hey all, 

So changed address and upgraded my Virgin media package and got offered a sim card which is great, took up the offer which is great!

However....

22/05/2024 the order was confirmed. (Sim estimated delivery 5-7 days)

06/06/2024 Direct Debit taken (Still no SIM Card delivered)

21/06/2024 now in new address and no sim card delivered..

So nearly a month and no sim card?! 

I cant log into the online account as it sends a code to the mobile number (which i obviously do not have access to)

Cannot find an online chat to talk to anyone direct, If i cancel the Direct Debit that will come with its own problems.

So any help would be greatly appreciated from the community!

[MI5]

@Tina3101 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2