cancel
Showing results for 
Search instead for 
Did you mean: 

Sim Card Suddenly Stopped Working

Jezza717
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My sim card suddenly stopped working today, I didn't really notice when it stopped working during work as I was connected to WiFi all day. I noticed when I was about drive back noticing there was no signal, but didn't think much about it. 

I ordered a new SIM on Saturday in order to get 5G (my SIM card is quite old now), I did get an email today saying it is on the way. 

I checked that there is signal in my area and my phone comes up with a SIM card error notification. 

I am unable to call O2 or use their chat on the app, because it appears it needs an O2 carrier to work....

 

It seems like O2 has stopped my SIM card because I am getting a new one. But why has it stopped it before I have even received the SIM card, let alone try to activate it. 
Looks like my best bet is to go to the store tomorrow, but has anyone else had this issue before? Any short term fixes? 

Message 1 of 8
137 Views
7 REPLIES 7

Lzzzy
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Have the same problem and it’s infuriating - plus causes problems for children to contact or tomorrow I’m on a train to London with no way to contact anyone. Currently on hold (20 mins in) waiting to speak to an advisor 0344 809 0202

Message 2 of 8
123 Views

madasaf1sh
Level 61: Brainiac
  • 4435 Posts
  • 29 Topics
  • 1240 Solutions
Registered:

@Jezza717 

 

No short term fixes i'm afraid.

 

When you rang up did you say it was lost or anything, as for it to be deactivated is a bit odd..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 8
122 Views

Jezza717
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@Lzzzy  Exactly, I am supposed to be going out and driving places this week and will need to have my phone. With how mail has been, I may not get my sim until next week.

Message 4 of 8
117 Views

Jezza717
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@madasaf1sh  Nope, I just said to them that I have an old sim and I recently got a new phone with 5G, so I will need a replacement sim in order to use 5G. If I remember correctly, SIMs that are from pre-2019 wont work for 5G.

Message 5 of 8
117 Views

Stan04
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi. I am having the same issue. Have order 5g sim and now I don’t have any signal 

Message 6 of 8
110 Views

madasaf1sh
Level 61: Brainiac
  • 4435 Posts
  • 29 Topics
  • 1240 Solutions
Registered:

@Jezza717 

 

You need a new sim for 5G if you have not had replaced as you say since 2019

 

 

All we can suggest as members of the community is speak to someone in the morning, as there wont be any support now until 8am from o2

 

I know it sounds like a broken record, but all we can advise is:

 

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 7 of 8
107 Views

Jezza717
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@madasaf1sh Yes, which is why I now requested a new one.
Thanks, I have gotten through to the support chat now on MyO2 and they said they are open till 11pm, will see if I get anywhere with it. 

Message 8 of 8
97 Views