My sim card suddenly stopped working today, I didn't really notice when it stopped working during work as I was connected to WiFi all day. I noticed when I was about drive back noticing there was no signal, but didn't think much about it.
I ordered a new SIM on Saturday in order to get 5G (my SIM card is quite old now), I did get an email today saying it is on the way.
I checked that there is signal in my area and my phone comes up with a SIM card error notification.
I am unable to call O2 or use their chat on the app, because it appears it needs an O2 carrier to work....
It seems like O2 has stopped my SIM card because I am getting a new one. But why has it stopped it before I have even received the SIM card, let alone try to activate it.
Looks like my best bet is to go to the store tomorrow, but has anyone else had this issue before? Any short term fixes?
No short term fixes i'm afraid.
When you rang up did you say it was lost or anything, as for it to be deactivated is a bit odd..
You need a new sim for 5G if you have not had replaced as you say since 2019
All we can suggest as members of the community is speak to someone in the morning, as there wont be any support now until 8am from o2
I know it sounds like a broken record, but all we can advise is:
Track usage, upgrade and get support with the My O2 appDownload My O2