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Sim Card Not working

JoeSchembre
Level 1: Joiner
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on ‎04-06-2020 07:22

on ‎04-06-2020 07:22

Asking to see if anyone can help, I've just recently uograded my phone as my last contract was close to finishing, got my new phone and new SIM card inserted it into my phone but it is not working, do I need to activate it?

It won't let me use my data to get online but I do get signal from it 🤷‍♂️
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MI5
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on ‎04-06-2020 07:25

on ‎04-06-2020 07:25

@JoeSchembre 

Use your old SIM card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JoeSchembre
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on ‎04-06-2020 07:39

on ‎04-06-2020 07:39

But this one is 5G ready my previous one is not
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MI5
Level 94: Supreme
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on ‎04-06-2020 07:56

on ‎04-06-2020 07:56

@JoeSchembre 

It will be fine to use temporarily until you do a sim swap, but sim swaps are taking days to complete currently so you will be without any phone for a while once you start the process.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
Former Staff
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on ‎08-06-2020 16:29

on ‎08-06-2020 16:29

Hey @JoeSchembre just checking on you. Did you manage to swap or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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