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Anonymous
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Sim Cancellation

I recently had a PAYG sim suddenly cancelled by O2, presumably because I hadn't made a call / sent a text for 6 months. I understand thats the rule and its my fault for not using the number. My grumble, though, is that this number was linked to my account (along with other Pay Monthly and PAYG numbers) and O2 have my email address, so why couldnt they send me a reminder email giving me, say, 24 hours notice that I needed to use it or else they would cancel it? So I have now lost all the credit I had on that number. Its funny how I get loads of other emails from O2 trying to sell me stuff but they dont seem to be able to give advance notification of a sim cancellation!

Posts: 101,714
Topics: 770
Registered: ‎14-01-2013

Re: Sim Cancellation

[ Edited ]

Hi @Anonymous Thats the rule.. for security purposes I expect. However if you contact CS on 4445 they may be able to reinstate the number for you...

*The Game Is On*

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Posts: 117,566
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Registered: ‎04-04-2012

Re: Sim Cancellation

They should be able to reactivate it as long as it's not been too long since deactivation.
You will also get your credit back which usually would arrive 24 hours after reactivation.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 84,706
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Registered: ‎04-01-2009

Re: Sim Cancellation

Call them , my son had his sim reactivated after 9 months when he came back to the UK. Credit was applied 24 hours later.

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Sim Cancellation

That is correct.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)