Sim 1 not provisioned

JCF5 · ‎28-03-2020

I've just bought a new phone from carphone warehouse and I get the notification sim 1 not provisioned. I don't know what to do?

MI5 · ‎28-03-2020

@JCF5

Your sim isn't activated.

If this is an upgrade you can use your old sim but if a new contract you need to speak to Carphone warehouse support to see if they have processed your account.

Activations with O2 are taking longer than usual at the moment so you might need to be patient.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-03-2020

The sim needs activating so you need to get back on to CPW. It does take until the next working day for them to activate.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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