Signed up for 12 go data but have 3gb

[a_hcir]

Anyone else think that these tariffs where there are "free" data boltons for 24 months are a support timebomb waiting to go off?

Not only is it confusing now when people are getting notifications every month that they've used up their allowance when they haven't, but in two years time there will be a bunch of annoyed customers in month 25 of their contract who get stuck with no data at a time they need/expect it to be there when the bolt on finishes. Can't imagine it's going to encourage them to upgrade...

[MI5 Level 94: Supreme]

Yes it will be, the same also for those on a discounted tariff when their bills suddenly increase too.

[Cleoriff Level 94: Supreme]

Thing is they are pulling customers in now for 2 years @a_hcir. Not sure O2 care much beyond that. They had to give an incentive to people when they withdrew TuGo....People are happy to sign up for the promotion..

Last year I signed up for a simo deal with 50% off for the first six months. I really wasn't at all bothered when it reverted back in the 7th month..

[MI5 Level 94: Supreme]

The problem with the 24 month discounts is that many will not know it's just for 24 months and another amount of customers will forget when the 2 years is up.

[Anonymous]

This is what I signed up which I thought was just 12gb no 3gb and additional free 9gb. Can this bolt on change with a charge? Thanks for all your help.

[MI5 Level 94: Supreme]

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@Anonymous wrote:

This is what I signed up which I thought was just 12gb no 3gb and additional free 9gb. Can this bolt on change with a charge? Thanks for all your help.

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If you login to your MyO2 http://www.o2.co.uk/myo2 you can change your data tariff or bolt ons in there.

[jonsie Level 94: Supreme]

Customer service have probably been inundated with calls...... 

[a_hcir]

I won't be surprised if they are, either, and I'm tempted to go down the bookies and put a bet on the floodgates opening for the "I have a xGB contract and I'm only getting a yGB allowance!" (where x = y*3 or y*4) posts opening in October 2019.