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Re: Signed up for 12 go data but have 3gb
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on ‎05-01-2018 21:12
Not only is it confusing now when people are getting notifications every month that they've used up their allowance when they haven't, but in two years time there will be a bunch of annoyed customers in month 25 of their contract who get stuck with no data at a time they need/expect it to be there when the bolt on finishes. Can't imagine it's going to encourage them to upgrade...
Re: Signed up for 12 go data but have 3gb
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on ‎05-01-2018 21:17
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Signed up for 12 go data but have 3gb
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‎05-01-2018 21:17 - edited ‎05-01-2018 21:20
Thing is they are pulling customers in now for 2 years @a_hcir. Not sure O2 care much beyond that. They had to give an incentive to people when they withdrew TuGo....People are happy to sign up for the promotion..
Last year I signed up for a simo deal with 50% off for the first six months. I really wasn't at all bothered when it reverted back in the 7th month..
Re: Signed up for 12 go data but have 3gb
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on ‎05-01-2018 21:30
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Signed up for 12 go data but have 3gb
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on ‎05-01-2018 22:06
This is what I signed up which I thought was just 12gb no 3gb and additional free 9gb. Can this bolt on change with a charge? Thanks for all your help.
Re: Signed up for 12 go data but have 3gb
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on ‎05-01-2018 22:12
@Anonymous wrote:This is what I signed up which I thought was just 12gb no 3gb and additional free 9gb. Can this bolt on change with a charge? Thanks for all your help.
If you login to your MyO2 http://www.o2.co.uk/myo2 you can change your data tariff or bolt ons in there.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Signed up for 12 go data but have 3gb
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on ‎05-01-2018 22:29
Customer service have probably been inundated with calls......
Re: Signed up for 12 go data but have 3gb
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on ‎06-01-2018 00:03
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