Solved: Re: Signal

Anonymous · ‎13-04-2014

Is anybody having problems with signal in North Lowestoft . Having no signal most of time unless I in town centre . Texts delayed . I have tryed coverage checker which says it fine . Could it be something to do with amount of trees around thanks

MI5 · ‎15-04-2014

@Anonymous wrote:
am fed up with paying for a service that is not fit for purpose

Complaints process is here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎13-04-2014

Have you tried all of the generic solutions.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

And yes trees and structures can play a part.

MI5 · ‎13-04-2014

One of our members, adamtemp64, did a self check help guide, it can be found here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AndreaP · ‎13-04-2014

The self-help is only good up to a point though. I've had no signal at home since the high winds (2 months now) and every time I check the service status it either says there are problems or the signal is fine but they are working on the masts. I went into my local O2 shop as the person I spoke to on Live Chat said it was my SIM card but it wasn't...it's just a problem for the area local to me. I was advised to use TuGo when at home but that's proving to be no good as it either doesn't ring or it rings and then the call cuts out.

Anonymous · ‎13-04-2014

Are you locked into a contract ?

jonsie · ‎13-04-2014

Yes if TuGo is being used.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-04-2014

@AndreaP wrote:
The self-help is only good up to a point though.

Yes, clearly, we as customers, cannot fix mast issues.

We can only advise for some of the other 80% or so of issues we see on here.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-04-2014

Tugo use denotes contract yes but the op may be at or near to the end of said contract and then could PAC etc.

Anonymous · ‎13-04-2014

I am 1 month into 2 year contract so looks like I stuck with no signal at home unless I use tugo

MI5 · ‎13-04-2014

I know it's easy to say now, but did you not check your signal before taking the contract out?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Signal

How do I cancel a order

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update