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Level 1: Joiner
Posts: 5
Registered: ‎16-12-2015

Signal drops out

I swapped my sim on Christmas Day when I moved to an iPhone 12 and a 5G SIM card. Since then my signal is erratic at best. My signal drops out all the time, I can’t make or receive calls. I spoke to O2 customer services and they sent me a new SIM card but it’s still the same. I spoke to Apple who said it’s not the phone. What do I do now? My phone only works on wifi, it’s barely a phone at this point.
Posts: 84,483
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: Signal drops out

Level 1: Joiner
Posts: 5
Registered: ‎16-12-2015

Re: Signal drops out

Thanks, I’ve switched 5G off and put it on 4G which is something the Apple customer service told me to do. I’ve done all the troubleshooting from both O2 and Apple and it’s still not working. It’s not just the data it’s calls and messages as well.
Posts: 116,666
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Signal drops out

@CR87 

Have you checked for any network faults ?

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2015

Re: Signal drops out

No network faults and never had a problem with signal where I live.

Thanks so much for helping.
Posts: 116,666
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Signal drops out

Is it the same everywhere @CR87 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2015

Re: Signal drops out

@MI5 yeah it’s at the shops and when I go out for walk. All places I’ve never had problems with signal before.
Posts: 116,666
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Signal drops out

@CR87 

I'll ask @O2Lisa to check over your account etc for you.

She'll be on in the morning so look out for a message from her then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2015

Re: Signal drops out

@MI5 thanks so much
Posts: 116,666
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Signal drops out

No worries @CR87 

I'm sure @O2Lisa will get to the bottom of it for you wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)