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Well it looks like my signal problems will not ever be resolved. I have been offered £4 a moth off my contract (50+) or just to cancel contract and hand back my phone?! THERE is nothing they can do.as the signal just doesn't get to us. The postcode says 2g but I might get 1 bar to send a text if I wander about outside or leave my home and travel approx 1.5 miles. I am only 2 miles out of Lesmahagow! In this day and age it is a disgrace that rural communities (THAT NEED THE SECURITY OF PHONE CONTACT) are just abandoned. Feeling sad.
Have they offered or have you asked for a boostbox? Some people have been offered one (either free or for a one off cost). It works by linking to a home (fixed line) broad band and acts like a mini mast. Is the above based on a complaint or a call in to customer services? If just a call, try submitting a complaint first to see what they offer.
You’ll need to transfer to a business tariff to get a boost box but it would fix your issues. There is also the O2 Ask app you could try. It’s a bit limited in functionality but may help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK) iPhone7 (EE)
nil desperandum. When you take things for granted, the things you are granted, are taken away.
Thanks. I'll transfer to a business contract as I'm self employed. And then see if I can sort a "boost box" great advice....Thank you O2 never mentioned that this maybe available? Is a definate move in the right direction. Thanks again
@ScorrieholmIf you are on a business contract then a boost box will help you tremendously.
Remember to barter for the price they offer. They have ranged from £150, £75, or given for free when we lost TuGo some months back. People relied a lot on Tu for making calls over WiFi when their signal was poor.
When negotiating, make sure to mention that this has been an issue for a while. Stay calm and polite as well as this means the person you are talking to is likely to be more willing to help.
