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Level 1: Joiner
Posts: 5
Registered: ‎26-05-2018
Accepted Solution

Signal at home

Well it looks like my signal problems will not ever be resolved.
I have been offered £4 a moth off my contract (50+) or just to cancel contract and hand back my phone?! THERE is nothing they can do.as the signal just doesn't get to us. The postcode says 2g but I might get 1 bar to send a text if I wander about outside or leave my home and travel approx 1.5 miles. I am only 2 miles out of Lesmahagow! In this day and age it is a disgrace that rural communities (THAT NEED THE SECURITY OF PHONE CONTACT) are just abandoned. Feeling sad.
Level 48: Jubilant         
Posts: 6,445
Registered: ‎26-03-2014

Re: Signal at home

Have they offered or have you asked for a boostbox?
Some people have been offered one (either free or for a one off cost).
It works by linking to a home (fixed line) broad band and acts like a mini mast.
Is the above based on a complaint or a call in to customer services?
If just a call, try submitting a complaint first to see what they offer.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 111,812
Topics: 563
Solutions: 14,833
Registered: ‎04-04-2012

Re: Signal at home

You’ll need to transfer to a business tariff to get a boost box but it would fix your issues.
There is also the O2 Ask app you could try. It’s a bit limited in functionality but may help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 68: Extraordinaire
Posts: 16,167
Registered: ‎31-03-2010

Re: Signal at home

@Scorrieholm Is the problem just with O2? Have you tried Pay & Go sims from the other networks? 

If no mobile phone network can give you service, and you need phone contact, you should consider getting a land line.

I DO NOT WORK FOR O2



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Posts: 82,516
Topics: 576
Solutions: 3,985
Registered: ‎04-01-2009

Re: Signal at home

Level 1: Joiner
Posts: 5
Registered: ‎26-05-2018

Re: Signal at home

Thanks. I'll transfer to a business contract as I'm self employed. And then see if I can sort a "boost box" great advice....Thank you
O2 never mentioned that this maybe available? Is a definate move in the right direction. Thanks again
Posts: 95,224
Topics: 755
Registered: ‎14-01-2013

Re: Signal at home

@ScorrieholmIf you are on a business contract then a boost box will help you tremendously.

Remember to barter for the price they offer. They have ranged from £150, £75, or given for free when we lost TuGo some months back. People relied a lot on Tu for making calls over WiFi when their signal was poor.

All the best.

*The Game Is On*

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Level 48: Jubilant         
Posts: 6,445
Registered: ‎26-03-2014

Re: Signal at home

When negotiating, make sure to mention that this has been an issue for a while. Stay calm and polite as well as this means the person you are talking to is likely to be more willing to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 95,224
Topics: 755
Registered: ‎14-01-2013

Re: Signal at home

Hi @Scorrieholm I will just point you to this thread posted this morning when someone 'bartered' for a boost box https://community.o2.co.uk/t5/Other-Products-and-Services/I-Hope-The-BoostBox-Improves-My-Signal/m-p...

 

*The Game Is On*

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