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Signal at home
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on 13-06-2018 11:12
I have been offered £4 a moth off my contract (50+) or just to cancel contract and hand back my phone?! THERE is nothing they can do.as the signal just doesn't get to us. The postcode says 2g but I might get 1 bar to send a text if I wander about outside or leave my home and travel approx 1.5 miles. I am only 2 miles out of Lesmahagow! In this day and age it is a disgrace that rural communities (THAT NEED THE SECURITY OF PHONE CONTACT) are just abandoned. Feeling sad.
Solved! Go to Solution.
Re: Signal at home
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on 13-06-2018 11:28
Some people have been offered one (either free or for a one off cost).
It works by linking to a home (fixed line) broad band and acts like a mini mast.
Is the above based on a complaint or a call in to customer services?
If just a call, try submitting a complaint first to see what they offer.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here

Re: Signal at home
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on 13-06-2018 11:38
There is also the O2 Ask app you could try. It’s a bit limited in functionality but may help?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Signal at home
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on 13-06-2018 13:43
@Scorrieholm Is the problem just with O2? Have you tried Pay & Go sims from the other networks?
If no mobile phone network can give you service, and you need phone contact, you should consider getting a land line.
Re: Signal at home
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on 13-06-2018 14:13
Hi you might find this works for your home
Re: Signal at home
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on 21-06-2018 07:23
O2 never mentioned that this maybe available? Is a definate move in the right direction. Thanks again
Re: Signal at home
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on 21-06-2018 07:31
@ScorrieholmIf you are on a business contract then a boost box will help you tremendously.
Remember to barter for the price they offer. They have ranged from £150, £75, or given for free when we lost TuGo some months back. People relied a lot on Tu for making calls over WiFi when their signal was poor.
All the best.
Re: Signal at home
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on 21-06-2018 08:23
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Signal at home
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on 21-06-2018 09:37
Hi @Scorrieholm I will just point you to this thread posted this morning when someone 'bartered' for a boost box https://community.o2.co.uk/t5/Other-Products-and-Services/I-Hope-The-BoostBox-Improves-My-Signal/m-p...