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Level 1: Joiner
Posts: 1
Registered: โ€Ž17-11-2018

Sigita

[ Edited ]

Hello,  01.12.2019 finished my mobile contract phone- [Removed]. I ordered a SIM card with the same number. But I got a SIM card with another number. 

Sigita

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Posts: 103,912
Topics: 552
Solutions: 13,431
Registered: โ€Ž04-04-2012

Re: Sigita

@Sigita 

What was the sim you ordered for?

In any case, you need to speak to customer services and remove your number as the forum is public Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: โ€Ž31-03-2010

Re: Sigita

@Sigita  Take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

Please remove your phone number. This is a public forum. 

*Flagged*

I DO NOT WORK FOR O2



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Level 30: Meditator
Posts: 4,889
Registered: โ€Ž03-08-2018

Re: Sigita

Hi @Sigita
Great links to help you. Let us know how you get along and all is ok. Welcome to the o2 community forum โ˜ƒ๏ธโ„๐Ÿ˜โ˜ƒ๏ธโ„๐Ÿ˜โ˜ƒ๏ธโ„๐Ÿ˜