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Showing calls to 0800 numbers on bills

CatfordBoy
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on ‎20-05-2021 11:07

on ‎20-05-2021 11:07

I have asked 4 times, got 4 different answers, and my need is still not resolved 😞
I need a copy of my Feb & Mar 2021 bills, SHOWING CALLS TO 0800 NUMBERS (I need this to prove to an insurance company that I told them something, a few hundred quid is hanging on this for me). How can I get this proof from O2 that I made calls to 0800 numbers, with dates and times? Thank you.

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MI5
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on ‎20-05-2021 11:10

on ‎20-05-2021 11:10

@CatfordBoy 

You can't I'm afraid.

0800 calls do not show on your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CatfordBoy
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on ‎20-05-2021 12:36

on ‎20-05-2021 12:36

Thanks for the reply. I wonder why not? Other mobile companies can provide it to their customers, I believe. Anyway, thanks again.

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MI5
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on ‎20-05-2021 12:44

on ‎20-05-2021 12:44

@CatfordBoy 

It's because they are freephone numbers and also to protect vunerable customers as calls to services such as childline won't show on the bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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encoderX
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on ‎20-05-2021 16:37

on ‎20-05-2021 16:37

You'd think your insurance company would know that they don't show!

Last dialed calls log from your fone using screenshot of the log, maybe.
- - encoderX
https://encoderX.ml
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