Short term loan?

Debs242 · ‎28-01-2021

I’ve recently checked my credit score via ClearScore and my short term debt has increased from £0 to £31 and the loan is from o2? I pay my device and airtime every month on time. This newly added “loan” is separate from my device plan that already shows on my ClearScore account. Please help

MI5 · ‎28-01-2021

@Debs242

If the amount is the same as your device plan payment it will be in advance of next moths payment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Debs242 · ‎28-01-2021

The amount is a wee bit more than my usual device, my device plan is £29 and this one that has appeared on my credit score is £31.

MI5 · ‎28-01-2021

@Debs242

I'll ask

@O2Lisa to take a look in the morning for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Debs242 · ‎28-01-2021

Thank you very much @MI5

MI5 · ‎28-01-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎29-01-2021

Thanks for the tag @MI5

I'll private message you @Debs242 so I can take some account details and I'll get this looked in to for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

MI5 · ‎29-01-2021

Thanks @O2Lisa

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎29-01-2021

You're welcome @MI5

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

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