cancel
Showing results for 
Search instead for 
Did you mean: 

Short term loan?

Debs242
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I’ve recently checked my credit score via ClearScore and my short term debt has increased from £0 to £31 and the loan is from o2? I pay my device and airtime every month on time. This newly added “loan” is separate from my device plan that already shows on my ClearScore account. Please help
Message 1 of 9
1,055 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 150791 Posts
  • 645 Topics
  • 28728 Solutions
Registered:

@Debs242 

If the amount is the same as your device plan payment it will be in advance of next moths payment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
1,053 Views

Debs242
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:
The amount is a wee bit more than my usual device, my device plan is £29 and this one that has appeared on my credit score is £31.
Message 3 of 9
1,051 Views

MI5
Level 94: Supreme
  • 150791 Posts
  • 645 Topics
  • 28728 Solutions
Registered:

@Debs242 

I'll ask 

@O2Lisa to take a look in the morning for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 9
1,049 Views

Debs242
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thank you very much @MI5
Message 5 of 9
1,047 Views

MI5
Level 94: Supreme
  • 150791 Posts
  • 645 Topics
  • 28728 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 9
1,045 Views

O2Lisa
Former Staff
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Thanks for the tag @MI5 

I'll private message you @Debs242 so I can take some account details and I'll get this looked in to for you:smiling:

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks :slight_smile:

signature
Girl in a jacket
Message 7 of 9
1,020 Views

MI5
Level 94: Supreme
  • 150791 Posts
  • 645 Topics
  • 28728 Solutions
Registered:

Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 9
1,017 Views

O2Lisa
Former Staff
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

You're welcome @MI5 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks :slight_smile:

signature
Girl in a jacket
Message 9 of 9
1,010 Views