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Shop tariff differs to myo2 change tariff options

Charlotte2468
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Hi,

 

I recently paid off my device plan and have been looking at changing my tariff,

I always run out of data so I need a plan with more,

 

on my o2 my best option (without spending much more) is 4gb, unlimited text and unlimited calls for £21.05/month

 

but on o2 I could order a new sim with 12gb data, unlimited text and unlimited calls for £17/month

 

Do I have to cancel my existing contract in order to get a new contract with the new sim offer?

 

many thanks in advance!

 

Charlotte

 

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Cleoriff
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Pleased to hear it @Charlotte2468 thumbsup

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Cleoriff
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@Charlotte2468 

You don't have to cancel anything if you choose to upgrade to a sim only plan.

I presume you are keeping your current device?

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Charlotte2468
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Hi,

 

Yes, I am keeping my device,

 

When I am logged on to Myo2 I get 5 options to change tariff - none of these are good deals,

 

It just looks as if I am buying a whole new contract from the website with a new sim, I'm just not sure if it links up with the existing account?

 

If I order a new sim and contract, will my existing contract end?

 

Many thanks - sorry if I sound a bit thick...

 

Charlotte

 

 

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MI5
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@Charlotte2468 

You are looking in the wrong place.

You want to upgrade, not change tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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@Charlotte2468 

If your My O2 is up to date you should see the option to upgrade. ...these options 'should' include sim only.

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Charlotte2468
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Ah thank you!

 

I thought that upgrade only applied to the device plan - ihave gone through the SIM only upgrade and selected an even better option!

 

All sorted, thank you @Cleoriff  and @MI5 

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Cleoriff
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Pleased to hear it @Charlotte2468 thumbsup

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Girl in a jacket
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MI5
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Well done slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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