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Deb
Level 1: Joiner
Posts: 5
Registered: ‎11-02-2016

Sharing daya

I have 2 o2 phone both with data tariffs now being told that when one runs out we can’t transfer over data from one to the other. When I was sold these phones I specifically asked that this was possible and was told yes. Anyone else been Missold?
Level 41: Prodigal
Posts: 3,874
Registered: ‎26-03-2014

Re: Sharing daya

You can share data, but only in one direction and if you are on the correct tariff/plan.
You will need to have one "master" which can share, and then others will use that allowance (I don't think they have their own).
Check out the information on the links below:
http://www.o2.co.uk/sharer-plans
https://community.o2.co.uk/t5/Pay-Monthly/O2-SHARER-DATA-TARIFS-MINI-GUIDE/td-p/835753
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Posts: 72,769
Topics: 686
Registered: ‎14-01-2013

Re: Sharing daya

@Deb

Are you on a sharer tariff? Have you one nominated device as the lead device? If so then you should be able to share data, but ONLY if this was set up when you specifically opted into a Sharen Plan at the start of contract

 See info here

https://www.o2.co.uk/sharer-plans

 

*The Game Is On*


Posts: 72,769
Topics: 686
Registered: ‎14-01-2013

Re: Sharing daya

@Deb

You need to contact customer services to see if you are actually on a Sharer tariff.

https://www.o2.co.uk/contactus

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Deb
Level 1: Joiner
Posts: 5
Registered: ‎11-02-2016

Re: Sharing daya

Hi I’ve been on the phone to them this morning and they are saying that we can’t do this as both have data although one has run out. They say I can’t then transfer some of my remain 17 to the other phone. I also phone the o2 shop I purchased from and they were very vague and frankly rude. I feel as if I’ve been miss sold another contract for two phones. On the promise of this alone I went with them after considering leaving for another provider.
Level 41: Prodigal
Posts: 3,874
Registered: ‎26-03-2014

Re: Sharing daya

The problem you have is that you asked is it possible, rather than set me up on the correct tariff.
Depending how long ago this was you MIGHT be able to switch, but to do so will require another call to customer services...
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Posts: 72,769
Topics: 686
Registered: ‎14-01-2013

Re: Sharing daya

@Deb

When you asked if it was possible, they really should have helped you set up the correct Sharer Tariff.

They didn't and I can understand why you would be annoyed.

You could complain but before that I will ask our community managers if they can help @Marjo @Martin-O2

@EmilieT?

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Community Manager
Posts: 5,394
Registered: ‎18-04-2018

Re: Sharing daya

Hi @Deb, I'll send you a Private Message now to get some more information, so we can have someone on our end look into this for you slight smile

 

Thanks @Cleoriff for the mention and @gmarkj for the advice!

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Posts: 72,769
Topics: 686
Registered: ‎14-01-2013

Re: Sharing daya

[ Edited ]

Thanks @EmilieT

I normally wouldn't have involved you, though on this occasion @Deb didn't appear to get what she wanted from the store.

 

NB Edited for damn spelling!!..

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Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Sharing daya


@Cleoriff wrote:

Thanks @EmilieT

I normally wouldn't have involved you, though on this occasion @Deb didn't appears to get what she wanted from the store...


That'll be because I've never found one single person within O2 who understands how shared data works or what tariffs are required to make it a reality.

Not helped by the fact that someone keeps changing the rules and requirements, so no, a guide would not be possible to write Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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