Hi all,
I have recently upgraded to an iPhone 7 Plus and decided that it made sense to move onto a sharer data plan http://www.o2.co.uk/sharer-plans to allow my wife to share my 20GB data and also take an an iPhone 7 Plus device plan for her.
Now the problem started right from the start. I finally after 45 minutes go to someone in o2 who was trained in sharer plans and could take my order - as it has to be done over the phone. I went through a 20-30 min process of going through T&Cs etc. The final step is an email link is sent to you to confirm everything, after putting down the phone I clicked the link only to get an error.
Now i phoned back the next morning to explain this again too me forever to get someone who would understand what i was talking about. Only to be told it was not as simple as just sending out the email again and I would have to go through the whole process again. So reluctantly I did only to get the same issue!!
Another call to o2 and finally someone knew what they were talking about and resolved my issue. iPhones turned up a few weeks later and a new sim for my wife.
I received an email saying I hadnt setup sharing after 1 day and the very next day I received another email saying I had moved to 1GB data plan. I had not requested this and I was unable to set up my shared data on My O2 like i was told I was meant to!!
After a long call to customer services this morning, I have been told I had to do it within 7 days of placing the order - impossible as I didnt have the sim card or number to setup sharing!! They have since told me this has been setup as a seperate contract which is not my fault and i need to return this and go through the process again.
I am NOT doing this, as I have told my wifes old device and awaiting a call from a manager. I need them to simply just link the new number to my account and share the data - how hard is that?
Kavin
