Setting up o2 SMTP on Galaxy S3

[Anonymous]

Hi all,

I'm a newbie with a smartphone and have a monthly contract with O2. My ISP is Plusnet and I have no trouble configuring my PoP3 account to work with that but, obviously, I need to set up my SMTP outgoing server to work with O2. I followed the guide elsewhere on this site but was told I have an invalid username/password.

My O2 username (the one used to sign in here) is of the form myname@aname.isp.com so I put myname@aname.isp.com@o2.co.uk that, to me, doesn't look right! (with two instances of @ for a start!). I know my PW is correct (again the one I use to sign in here) so can anyone suggest what I'm doing wrong? Is it because of the rather odd username and, if so, how do I fix it?

Regards

John

[anticpated]

I had to change my ISP e-mail settings a few months ago as well.

Incoming Port:445 (SSL)

Outgoing Port:995 (SSL)

Generally speaking this is because it's a Google-based mail server.

[Anonymous]

Which is exacly where I came in!  I went to Live Chat - absolutely useless. The guy didn't seem to understand my problem. He just pointed me to the link on the o2 site and suggested taking out my SIM. Waste of time.

[MI5]

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@Anonymous wrote:

I went to Live Chat - absolutely useless. The guy didn't seem to understand my problem. 

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I did try to warn you

[adamtemp64]

try using password as authentication type

[Anonymous · Accepted solution]

I can't see "Authentication Type" as a field in the phone outgoing settings. The fields I see are:

SMPT Server (relay.plus.net)

Security type (None)

Port (25)

Require sign-in (ticked)

Username

Password

Anything else I should look for?

FWIW I phoned 202. I struggled to convince the support person about my problem and, basically, he was unable to help me. I'll call Plusnet when I get home and see if they can help - one of their own support staff has an S2 with 02:smileyhappy: and he has said in one of their forums that he connects OK.

PN's support is 24/7 on an 0800 number too!