Setting up new phone

Fraggle247 · ‎27-05-2020

I’ve received a new phone and am experiencing problems as follows

1 Emergency calls only
2 Sum not provisioned message
3 unable to select my free gift (only options are chargeable)

Fraggle247 · ‎27-05-2020

2 should be sim not provisioned message

Cleoriff · ‎27-05-2020

@Fraggle247

You may need to activate your sim https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

A call to O2 will help. All numbers in this guide Guide: Coronavirus Community Help and Support

0800 587 4005 is said to be the best one to call.

Veritas Numquam Perit

LukasB · ‎28-05-2020

Hey @Fraggle247 did you manage to solve those issues or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

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