Setting up new phone

[Fraggle247]

I’ve received a new phone and am experiencing problems as follows

1 Emergency calls only
2 Sum not provisioned message
3 unable to select my free gift (only options are chargeable)

[Fraggle247]

2 should be sim not provisioned message

[Cleoriff]

@Fraggle247 

You may need to activate your sim https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

A call to O2 will help. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is said to be the best one to call.

[LukasB]

Hey @Fraggle247 did you manage to solve those issues or are you still having trouble?