Solved: Re: Setting limits on bills

Anonymous · ‎13-05-2015

Hi does anyone know how to set limits on call charges or even notifications when call costs go over a certain amount?

MI5 · ‎13-05-2015

You can't set limits but you can download the My O2 app from your app store to monitor your usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-05-2015

You can't set limits but you can download the My O2 app from your app store to monitor your usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎13-05-2015

I believe Tesco will do this but O2 don't.

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MI5 · ‎13-05-2015

You can set a monthly price cap with Tesco contracts but not specifically a call limit, I believe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-05-2015

Here's a link for the app if needed http://www.o2.co.uk/apps/my-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎13-05-2015

If Tesco can do it I'm sure O2 could do the same.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎13-05-2015

Tesco's policy is aimed directly at Children using contracts taken by parents and O2 provide all the tools for a responsible adult to manage the account themselves.
If a minor is to be using the contract, I agree, Tesco would be a better choice if that was the customers preference.
Bear in mind though, there may be an occasion where a minor might need to contact an adult in an emergency and find themselves unable to in this situation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎13-05-2015

No solution is going to please everyone as we know from this forum.

It could be an option for those who want it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎13-05-2015

Very true, but if you're locked into a contract with O2, monitoring usage via the My O2 app is the only option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎13-05-2015

That's why another option should be available.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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