This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Set up direct debit

Go to solution
Adam8989
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-07-2022 21:35

on ‎29-07-2022 21:35

£75pounds

Message 1 of 3
1,531 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

‎29-07-2022 22:04 - edited ‎29-07-2022 22:05

‎29-07-2022 22:04 - edited ‎29-07-2022 22:05

@Adam8989 

You need to contact payment management.
Details here Guide: How to Pay Your Bill (Airtime & Device Plans) 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,518 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

‎29-07-2022 22:04 - edited ‎29-07-2022 22:05

‎29-07-2022 22:04 - edited ‎29-07-2022 22:05

@Adam8989 

You need to contact payment management.
Details here Guide: How to Pay Your Bill (Airtime & Device Plans) 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,519 Views
0 Kudos

Go to solution
pgn
Level 77: Grand Master
  • 40240 Posts
  • 245 Topics
  • 1813 Solutions
Registered:

on ‎29-07-2022 22:06

on ‎29-07-2022 22:06

Nobody here can access your account, @Adam8989 - and MyO2 won't let you set up a new direct debit. You will have to call CS on 202 to arrange that - 08:15 in the morning is usually the best time. If your phone has been cut off, some of the freefone numbers are in here: Guide: Coronavirus Community Help and Support 

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


Message 3 of 3
1,515 Views
0 Kudos
Top Kudoed Authors
View All
Top