Services still restricted when money has left my account

[jnewton770]

I missed my payment date for my bill so had to pay it at a later date, I made the payment the money has left my bank but my services are still restricted. So I have lost the money to o2 but my services are still restricted

[Bambino]

@jnewton770 You haven't lost the money. All of O2's systems are running slow because of the current crisis. They will eventually catch up. You can try to call customer service using Skype. It will be difficult getting through. Best time to try is 8 am.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[jonsie]

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

[jnewton770]

These numbers are no help whatsoever when trying to ring to speak to someone they cut out, the money has left my bank and o2 have said they declined the payment but the money has left me bank and I cannot get into contact with someone to talk about this

[Cleoriff]

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@jnewton770 wrote:
These numbers are no help whatsoever when trying to ring to speak to someone they cut out, the money has left my bank and o2 have said they declined the payment but the money has left me bank and I cannot get into contact with someone to talk about this

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The money will be returned to your bank within the next few days @jnewton770