Services cut off, payment in arrears

[TheHyldenChamp]

I've had a contract with o2 for less than two months, and now suddenly I'm getting texts saying that the total amount of my contract is in arrears and has to be paid, or they will deactivate my services (data, calls, texts) which they have now done.  I have a direct debit, so all payments should be dealt with automatically, and since I have a 3 year contract, why am I being asked to pay over £500 before my services are restored?  Earlier in the week, my WiFi and Bluetooth also stopped working, although I expect that has nothing to do with O2.  These issues have effectively left me with a brick instead of a phone.  As stated, I've had the device for less than 2 months.  Embarrassing.

[Bambino]

@TheHyldenChamp 

This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

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