Service

[Anonymous]

still cannot get signal after 24 hrs even though you say the system is working perfectly Bn2

[Anonymous]

Are you receiving me?

[Anonymous]

Hi Are you receiving my messages

[viridis]

Hi, malber. We are customers on this forum like you.
Your best bet is to call customer services on 202 or visit www.O2.Co.UK/contactus
Hopefully it's just maintenance that is preventing you from receiving a signal, however can you try turning the phone off and cleaning the sim card and powering back up.
You'd be surprised how often that works.

[Anonymous]

A good help link http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

You can download the MYNETWORK APP to report the masts.

If you've sim swapped then it can take up to 24 hours to settle.


Occasionally turning the phone off , clean the SIM card and battery pull (phone model dependant) and turn the phone back on clears lots of glitches.

[Anonymous]

Depending on your handset, you could try setting it to 2G only (GSM only) through your network settings. This will slow internet down but should help you pick up a signal for calls and texts

[MI5 · Accepted solution]

Put your postcode in here http://status.o2.co.uk/

Live results for BN2, Saltdean, Brighton and Hove

• 

  Sorry we're currently working on a phone mast in this area

  You might experience problems making calls, using the internet, or sending/receiving emails in this area.

  Updated 08:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, text and email (2G)

  Making calls, sending texts, using email on your phone.

  Good indoors and outdoors.
• 

  Normal coverage for Mobile internet and voice (3G)

  Fast networking. For smartphones, dongles and tablets.

  Good outdoors. Patchy indoors. Not good for mobile broadband.
• 

  Normal coverage for Mobile Internet (4G)

  Seamless connectivity and mobile internet.

  Patchy outdoors. Patchy indoors. Not good for mobile broadband.

[viridis]

There you go. Mast maintenance.
Should have you sorted soon.
But hopefully not too long eh.

[jonsie]

Once the page updates 9hourly) and it shows the mast is repaired, reboot the phone.