Service barred incorrectly

[Joek]

My direct debit missed a device payment this month. I’ve paid this as soon as I noticed on Thursday last week to bring everything back into correct balance. This payment has cleared and nothing due (bill is not due to be billed for another 6 days). Have just noticed this evening that O2 have barred my service incorrectly. When calling the complaints speed dial it mentions needing to make a payment, and that the amount due is ‘zero’. Clearly an error on O2s system and yet I can’t speak to anyone regarding. I’ve tried the live chat but am being told it’s too busy. No-one available to speak to now. Is all I can do is to contact through in the morning? 

[Bambino]

@Joek First thing in the morning speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Joek]

Appreciate the reply. Going to log this as a complaint having issues previously. 

[Bambino]

@Joek The complaints process is here: How to Complain | Help | O2

[anuchand]

I have left the country And duly reported O2 customer service and discontinued My services. Now They're asking Me money by emails.  Pathetic!

[Enlli]

@anuchand So this is a separate complaint. Did you clear everything before you left? 

[Oxonian]

@anuchand 

Any chance that might be your outstanding balances to your date of cancellation ?